At Maketpower, we specialize in handpicked, exquisite desktop decor to elevate your personal space. We share your anticipation for your new items and are dedicated to ensuring a smooth, transparent delivery experience. This policy details the process from our warehouse to your doorstep.
1. Order Processing
- Processing Time: Each of our unique desktop decor items is meticulously inspected and securely packaged. Please allow 3-5 business days (Monday to Friday, excluding Chinese public holidays) for order processing after your payment is confirmed.
- Security Verification: For the safety of your transaction, some orders may undergo additional verification, potentially adding 1-2 business days to the processing time. We will notify you immediately if this is necessary.
- Order Changes & Cancellations: Need to modify or cancel your order? Please contact us as soon as possible at 1328878647@qq.com. We can only accommodate changes before your order enters the final packaging stage.
2. Shipping Destinations
We are pleased to ship our products to the following regions:
- The 50 United States
- European Union territories
- United Kingdom
- Canada
- Australia
- Switzerland
- Japan
3. Shipping Options & Delivery Timelines
United States (Mainland)
| SERVICE LEVEL | COST | ESTIMATED DELIVERY |
|---|---|---|
| Standard Shipping | $9.99 | 8-12 business days |
| Express Shipping | $19.99 | 4-6 business days |
| Free Standard Shipping | Complimentary | On all orders over $99 |
European Territories
| SERVICE LEVEL | COST | ESTIMATED DELIVERY |
|---|---|---|
| Standard International | $24.99 | 12-16 business days |
| Express International | $44.99 | 6-9 business days |
| Free Standard Shipping | Complimentary | On all orders over $199 |
Other International Regions
| DESTINATION | SERVICE LEVEL | COST | ESTIMATED DELIVERY |
|---|---|---|---|
| Canada | Standard Shipping | $19.99 | 14-20 business days |
| Australia | Standard Shipping | $22.99 | 15-22 business days |
Important Notes:
- All delivery estimates start from the date your order is dispatched from our warehouse.
- For international orders, the customer is responsible for any import duties, taxes, and customs clearance fees levied by the destination country.
- “Business days” exclude weekends and public holidays in both China and the destination country.
4. Shipment Tracking & Delivery
- Tracking Your Order: Once your order is dispatched, you will receive an automatic email with your tracking number and a link to monitor your package’s journey in real-time.
- Delivery Address: Please double-check your shipping address for accuracy. We are not responsible for packages successfully delivered to the address provided but later reported missing. For international shipments, we recommend ensuring the recipient is available to assist with any customs procedures.
- Failed Deliveries: Packages returned to us due to an incorrect/insufficient address or recipient unavailability will require a reshipping fee to be sent out again. The original shipping cost is non-refundable.
5. Issue Resolution
- Missing Package: If your tracking information shows no updates or progress for more than 10 business days, please contact us at 1328878647@qq.com. We will initiate an investigation with the shipping carrier on your behalf.
- Damaged Items: We use protective packaging to safeguard your delicate decor. If your item arrives damaged, you must notify us within 48 hours of delivery. Please provide clear photographs of the damaged product and its original packaging for prompt assistance.
6. Contact Us
For any questions regarding shipping, please contact us at:
- Email: 1328878647@qq.com
- Operating Entity: Fuzhou Taijiang Hangcheng Yiyu Network Technology Co., Ltd.
- Address: B-2 Floor, Fuzhou Strait Creative Industry Park, Taijiang District, Fuzhou City, Fujian Province
- Phone: +86 18559079622